Salesforce Genie
Turn your data into real-time customer magic.
Salesforce Genie, declared the greatest Salesforce innovation in the company’s history, paves the way for highly personalized customer experiences, delivered in real-time. Genie ingests and stores real-time data streams at massive scale, and combines it with Salesforce data.
QuadraByte helps you harness the power of in-the-moment data to bring Customer 360 to the first-ever real-time CRM.
QuadraByte Genie Expertise
Tableau Genie
With Genie for Tableau, your team can monitor KPIs in real-time to inform actions across the business, including spikes in sales, service, or marketing activity.
Einstein Genie
Due to its use of the Salesforce metadata model, Genie can tap into the power of Einstein for real-time predictions, and is capable of making 175 billion predictions per day.
MuleSoft Genie
With MuleSoft Anypoint Connectors and Accelerators for Genie, your team can unlock real-time data across any modern or legacy system, giving you true achievement of Data 360.
How We Enable You With Genie
Salesforce Genie provides access to real-time data to give you automation, intelligence, and security. This translates into the power of analytics, AI, and integration at your fingertips to give you a single view of the customer across any cloud.
Our team of experts can help you understand how Genie fits into your customer experience solution, supports your revenue growth, and integrates with your existing data sources and systems such as Snowflake, Tableau, and MuleSoft.
Salesforce Genie can empower your sales team with scalable automation and powerful recommendations to speed up deal cycles, increase close rates, and visualize pipelines.
Genie allows you to modernize and streamline your customer service use cases, personalize self-service, and make multi-channel experiences more seamless. By having a true Customer 360, you can better serve your customer by better understanding them.
With MuleSoft and powerful Connectors, you can automate the customer journey across different channels and platforms, boosting engagement and customer satisfaction in the process.
Genie works directly with Tableau, Analytics CRM, and Einstein to give you robust predictions and AI-powered insights into your customer, sales cycle, or marketing efforts.
Cloud Transformation With Genie
Marketing Cloud
Automated, omni-channel engagement provides your team with unified analytics, personalized experiences, higher conversions, and lower costs through the power of real-time data insights.
Sales Cloud
Sales teams will be able to drive growth and expand top-line results through AI-powered recommendations and Flow automation, allowing them to close deals and increase pipeline.
Service Cloud
Service has never been easier or more intuitive. With Genie, your customers will benefit from a consistent experience online and in the field through personalization, unified data, and process automation.