To All Loyal QuadraByte Customers,
The data center that housed the QuadraByte servers and backup servers with ChicagoVPS were recently compromised. In a wide-scale attack on the SolusVM API the hackers were able to bring down numerous nodes within the ChicagoVPS datacenter. Even though all of our backups were on servers on a separate node than our production servers, the wide-spread attack effectively took out each node that our servers were located on. We depended on ChicagoVPS to hopefully have weekly, or even monthly, snapshots of each customers VM, but they did not. This has given us many setbacks and sadly shows a lack of diligence on the part of ChicagoVPS.
We have since moved to CatalystHost for all of our hosting needs. After speaking with other CatalystHost customers, and our security advisor Eric Hansen at Security For Us, we have determined that CatalystHost will not only provide us with higher quality hosting at a great price, but that they are extremely diligent in ensuring that their customers data is protected.
We apologize for the downtime and want all of our customers to know that we are still operational for business. We are also pleased to report that due to the higher standard to which we manage our customers hosting environments, no QuadraByte customer was affected by this outage and we have decided to invest the additional resources into holding our own personal hosting environments to the same standards that we push to our customers.
If you have any questions or concerns, or have any questions about services that we provide, please feel free to contact us. We look forward to working with you.
CEO & Founder, QuadraByte